Prior to your order, we, Happy Ears, assume that you have read and understood the information set forth on our website at firstname.lastname@example.org. Your order represents a request to enter into an agreement with us. A purchase agreement has been reached when you have made an order to purchase an item from the website and received an order confirmation via e-mail containing full details of your order. We will dispatch the item(s) to you by stated shipping company. We shall remain owner of all items until such time as you have made full payment, and we have received your payment.